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Call Center Blunders: Practices That Lead To Bad Customer Experiences

Call centers are the first point of contact for customers. They help in bridging the gap between the company and its customers. Apart from helping customers with their queries, a call center company supports customers as a whole. They play a critical role in business’ growth and contribute towards achievement of company’s goals. An organization should always remember that it’s most prized possession—customers—rests with the contact center. They not only help in reinforcing the brand’s goodwill but also contribute significantly in increasing customers’ loyalty

A call center company would be able to work efficiently when its agents are able to handle massive call volumes, throughout the day, without degrading the quality of service. There are a host of different kinds of metrics which help in showcasing an agent’s ability to handle calls and customers efficiently. But are these assessments enough to build healthy long-term relations with customers? They are a vital part but apart from these metrics there are other things also which determine the quality of service levels. There are no two doubts about it that a pleasant experience is a result of good practices being followed by a call center company. However, there are some practices which are working against the organization rather than its favour and are degrading the overall experiences of customers. Knowingly or unknowingly, call center agents are still practicing them. Some of these blunders are highlighted below

Waiting time:

No one has time to waste and waiting is something which is condemned by all. When you ask your customers to wait you are casting an extremely poor impression of your brand on them. Waiting unnecessarily makes people unhappy and customers are no different. When you make them wait you are giving them the impression that their time isn’t valuable. The basis of every human need is importance. If you fail to make your customers feel important then you are surely digging a pit for yourself as you are going to create a lot of agitated customers. Routing can definitely help a call center company in managing its customers better as it helps in sending the call to the agent experienced and skilled in that domain. Call routing is basically able to ensure that the call gets transferred to the right person at the appropriate time in order to provide efficient services to customers.

Ending calls before resolution of the query:

The worst thing that you can do to any customer is to make him/her follow up. In other words, not resolving a customer’s query in the first instance is a big no-no. Customer approaches a contact center in order to seek solutions and if they are not provided then it is very annoying. Of course, it is impractical to assume that an agent would be able to answer all the queries quickly. For such instances, agents should be provided with such technology and systems which helps them seek solutions in real-time. This would empower them in giving the best suited solution to customer without causing any extra inconvenience to them.

Agents who aren’t proactive:

If you are thriving to achieve better relationships with your customers and you don’t have a team of proactive employees then, you will seldom be able to achieve your goal. The expectations of customers are skyrocketing and this demands organizations to come up with different ways to provide proactive solutions its customers. It is vital for the agents to have a friendly tone and show empathy towards customers. This is extremely helpful in gaining the trust of customers and building long term relationships.

Asking customers to repeat their queries:

Asking a customer to repeat himself, each time he calls, is a sure shot way to irate him. Customers hate to repeat themselves repetitively and doing this is a big no-no. A signal of bad customer service is to explain the same thing multiple number of times to different representatives. Having an integrated system is a definite hit as it will help in joining all the various mediums together and eliminating the need to repeat anything.Aforementioned practices are the top four blunders which are done by a reputed call center company. In order to provide impeccable customer service, it is extremely important to get rid of these unhealthy habits.

Android Spy Software for Employers & Parents

Does the spyware technology need any introduction? Yes a bit, as instead of directly sticking it to the spies, it should be subjected to the business men and the parents.
For the business community, it serves as a sentry and necessary information provider and helps the businessmen in safeguarding and flourishing their business.
While when it comes to the parents, it’s a parental control system, which serves as the parental advisory note. It helps the parents in obtaining the full trust of their children and keeps them safe in from the dangers pertaining in this world of today.

The Business Community:

The spyware technology has much to offer to the business community. A businessman puts all his money at a gamble in order to earn some bread and butter for his family. He hires employees to do work for him and pay them accordingly.
But what if the employees aren’t much into earning some revenue for the business? Definitely all the efforts of the businessman will go futile and the business will go in shambles. The heartbreaks are often there in the following moments.
To avoid all these situations, the cell phone Spy Apps are there in the market. What they do for the businessmen?

  • Can track the location of the employees that where they are at the time of work.
  • To whom did one of the employee speak to when he asked to call a client.
  • What was the message receptionist sent to her friend in another company after she was asked to be on time.
  • The IT Manager had a solicitation call, is there anything suspicious in his phone that could cause loss to the business.
  • The accountant remains busy over the Whatsapp the whole day long, there must be something fishy in the pass book.

While getting into the detail, there are far more features that are present for the business community to tend their business upon the path of development.
The spyware can help them in:

  • Flourishing their business
  • Retaining staff and filtering the best for the major and progressive tasks
  • Keep updated to every in and out of the table either if it had been done under the table
  • Keep the track of the performance of the employees
    Curb any sort of the fraud before hand

Legality:
The usage of spyware technology is legal. However, the permission of usability of the application may be different for some other countries. All that is essentially required is to make sure that the person who is being monitored is aware of the entire scenario and soundly allows monitoring him. The consent should be free.
The Families:
The families are a juncture of relaxation and tranquility. But the odds are some way or other hurting for the families. Odds are even the ordinary people who run the outlawed factions or the outlawed individuals.
At times the odd could be someone furious, aggressive or envious, but how the shapes tend to are always inevitable as it could be anything.
To protect and safeguard families, the spywares are the best solutions. The people who tried the spy apps are now safer and living a life of peace and prosperity.
What the spy apps can offer to the families?

  • They can help the parents record and listen the calls of their children.
  • Can allow them to read their messages.
  • Makes the parents to get into the social media accounts of their children as the administrator and make necessary amendments.
  • Be with their children all the time using the bug feature.

Apart from this all there are a number of other features, the cool and handy ones. They are all meant to safeguard a family. They work as the parental control and the vigilant feature for the parents.
TheOneSpy:
The market’s best product is TheOneSpy. It holds all those specifications and features for its users that provide the best to them in making sure that they have their businesses and families protected.
Its features are the most advanced and have been developed, keeping in mind the requirements of the societies and communities. It’s not just confined for a single state or a country. It has been designed and developed according to the needs of every person in this world.
So be quick and grab TheOneSpy!

Hiring A Security Company: Important Factors To Consider

Hiring A Security Company: Important Factors To Consider

Protecting yourself and your assets is your responsibility. Whether you run a financial organisation or a private business, you should seriously consider hiring a security company to protect your company. Security companies generally offer a range of different services. Apart from providing complete security systems that include CCTV cameras and alarm systems, these companies also provide protection for valuable assets or cash in transit. Moreover, they also provide security guards for your company, so that in the case of an emergency, you will always be protected. (more…)