Skip to main content

Call Center Blunders: Practices That Lead To Bad Customer Experiences

Call centers are the first point of contact for customers. They help in bridging the gap between the company and its customers. Apart from helping customers with their queries, a call center company supports customers as a whole. They play a critical role in business’ growth and contribute towards achievement of company’s goals. An organization should always remember that it’s most prized possession—customers—rests with the contact center. They not only help in reinforcing the brand’s goodwill but also contribute significantly in increasing customers’ loyalty

A call center company would be able to work efficiently when its agents are able to handle massive call volumes, throughout the day, without degrading the quality of service. There are a host of different kinds of metrics which help in showcasing an agent’s ability to handle calls and customers efficiently. But are these assessments enough to build healthy long-term relations with customers? They are a vital part but apart from these metrics there are other things also which determine the quality of service levels. There are no two doubts about it that a pleasant experience is a result of good practices being followed by a call center company. However, there are some practices which are working against the organization rather than its favour and are degrading the overall experiences of customers. Knowingly or unknowingly, call center agents are still practicing them. Some of these blunders are highlighted below

Waiting time:

No one has time to waste and waiting is something which is condemned by all. When you ask your customers to wait you are casting an extremely poor impression of your brand on them. Waiting unnecessarily makes people unhappy and customers are no different. When you make them wait you are giving them the impression that their time isn’t valuable. The basis of every human need is importance. If you fail to make your customers feel important then you are surely digging a pit for yourself as you are going to create a lot of agitated customers. Routing can definitely help a call center company in managing its customers better as it helps in sending the call to the agent experienced and skilled in that domain. Call routing is basically able to ensure that the call gets transferred to the right person at the appropriate time in order to provide efficient services to customers.

Ending calls before resolution of the query:

The worst thing that you can do to any customer is to make him/her follow up. In other words, not resolving a customer’s query in the first instance is a big no-no. Customer approaches a contact center in order to seek solutions and if they are not provided then it is very annoying. Of course, it is impractical to assume that an agent would be able to answer all the queries quickly. For such instances, agents should be provided with such technology and systems which helps them seek solutions in real-time. This would empower them in giving the best suited solution to customer without causing any extra inconvenience to them.

Agents who aren’t proactive:

If you are thriving to achieve better relationships with your customers and you don’t have a team of proactive employees then, you will seldom be able to achieve your goal. The expectations of customers are skyrocketing and this demands organizations to come up with different ways to provide proactive solutions its customers. It is vital for the agents to have a friendly tone and show empathy towards customers. This is extremely helpful in gaining the trust of customers and building long term relationships.

Asking customers to repeat their queries:

Asking a customer to repeat himself, each time he calls, is a sure shot way to irate him. Customers hate to repeat themselves repetitively and doing this is a big no-no. A signal of bad customer service is to explain the same thing multiple number of times to different representatives. Having an integrated system is a definite hit as it will help in joining all the various mediums together and eliminating the need to repeat anything.Aforementioned practices are the top four blunders which are done by a reputed call center company. In order to provide impeccable customer service, it is extremely important to get rid of these unhealthy habits.

Five Paragraph Essay With Engaging Information

Begin your article with drawing in data. It might incorporate general thoughts interfacing with the decided topic. Some amusing story or the referring to from some profitable source will be a conventional case of the start for a five passage exposition. Incorporate the principal lines fit for snatching the peruser, yet which still are simple for cognizance. Never incorporate estimates about our closest activity, and prohibit from your a five paragraph essay expresses as this diverts crowd bringing about the sentiment fatigue. (more…)

Android Spy Software for Employers & Parents

Does the spyware technology need any introduction? Yes a bit, as instead of directly sticking it to the spies, it should be subjected to the business men and the parents.
For the business community, it serves as a sentry and necessary information provider and helps the businessmen in safeguarding and flourishing their business.
While when it comes to the parents, it’s a parental control system, which serves as the parental advisory note. It helps the parents in obtaining the full trust of their children and keeps them safe in from the dangers pertaining in this world of today.

The Business Community:

The spyware technology has much to offer to the business community. A businessman puts all his money at a gamble in order to earn some bread and butter for his family. He hires employees to do work for him and pay them accordingly.
But what if the employees aren’t much into earning some revenue for the business? Definitely all the efforts of the businessman will go futile and the business will go in shambles. The heartbreaks are often there in the following moments.
To avoid all these situations, the cell phone Spy Apps are there in the market. What they do for the businessmen?

  • Can track the location of the employees that where they are at the time of work.
  • To whom did one of the employee speak to when he asked to call a client.
  • What was the message receptionist sent to her friend in another company after she was asked to be on time.
  • The IT Manager had a solicitation call, is there anything suspicious in his phone that could cause loss to the business.
  • The accountant remains busy over the Whatsapp the whole day long, there must be something fishy in the pass book.

While getting into the detail, there are far more features that are present for the business community to tend their business upon the path of development.
The spyware can help them in:

  • Flourishing their business
  • Retaining staff and filtering the best for the major and progressive tasks
  • Keep updated to every in and out of the table either if it had been done under the table
  • Keep the track of the performance of the employees
    Curb any sort of the fraud before hand

Legality:
The usage of spyware technology is legal. However, the permission of usability of the application may be different for some other countries. All that is essentially required is to make sure that the person who is being monitored is aware of the entire scenario and soundly allows monitoring him. The consent should be free.
The Families:
The families are a juncture of relaxation and tranquility. But the odds are some way or other hurting for the families. Odds are even the ordinary people who run the outlawed factions or the outlawed individuals.
At times the odd could be someone furious, aggressive or envious, but how the shapes tend to are always inevitable as it could be anything.
To protect and safeguard families, the spywares are the best solutions. The people who tried the spy apps are now safer and living a life of peace and prosperity.
What the spy apps can offer to the families?

  • They can help the parents record and listen the calls of their children.
  • Can allow them to read their messages.
  • Makes the parents to get into the social media accounts of their children as the administrator and make necessary amendments.
  • Be with their children all the time using the bug feature.

Apart from this all there are a number of other features, the cool and handy ones. They are all meant to safeguard a family. They work as the parental control and the vigilant feature for the parents.
TheOneSpy:
The market’s best product is TheOneSpy. It holds all those specifications and features for its users that provide the best to them in making sure that they have their businesses and families protected.
Its features are the most advanced and have been developed, keeping in mind the requirements of the societies and communities. It’s not just confined for a single state or a country. It has been designed and developed according to the needs of every person in this world.
So be quick and grab TheOneSpy!

Top Superfoods For Lowering Blood Pressure

   Nowadays, a lot of people are suffering from high blood pressure, also known as hypertension. This is an important factor that causes strokes and heart attacks. If you want to lower your blood pressure, you need to understand the reasons why it happens. There are various factors that lead to high blood pressure such as genetics, age, stress, a sedentary lifestyle, obesity, alcohol consumption, bad smoking habit and too much salt intake. Therefore, drawing up a healthy diet is a perfect choice to manage and control your blood pressure.

In this article, we will give you top superfoods that provide antioxidant-rich and poor in saturated fats in their contents to keep your blood pressure in control.

1. Leafy greens

Number one of our list is leafy greens. Thanks to the tremendous amount of potassium that leafy greens provide helps our kidneys with removing lots of sodium through our urine. This is an amazing way to lower blood pressure.

The list of leafy greens that own high levels of potassium includes arugula, romaine lettuce, kale, collard greens, turnip greens, spinach, Swiss chard, beet greens. Canned vegetables tend to include added sodium. Many kind of frozen vegetables provide a lot of nutrients, similar to the fresh one. Moreover, frozen vegetables can easily store. Or else, you can blend leafy greens with two bananas and almond milk for the sweet and healthy green smoothie.

2. Berries

As we all know, berries, mainly blueberries, are very rich in a natural compound named flavonoid. A study showed that by digesting these compounds could help us avoid hypertension as well as lower blood pressure.

Raspberries, blueberries, strawberries, blackberries are all convenient to include into your meal. Sprinkle them on cereal in your breakfast. Moreover, keeping frozen berries by your side for a healthy and quick dessert.

3. Yogurt and skim milk

As you might not know about skim milk is a tremendous level of calcium and it’s also well known that it has low source of fat. Both of these elements are crucial in a healthy diet for reducing high blood pressure. All you need to do is you can either choose skim milk or yogurt depend on your taste.

Women are known to eat four or more cups of yogurt per week, which experienced about 20 percent of the reduced risks of suffering from low blood pressure.

If you are not a fan of yogurt or skim milk, try to incorporate with some almond slivers, granola and frozen fruits, fresh fruits. This will boost the flavor and give extra heart’s health benefits. Whether you buy a small cup of yogurt in a restaurant, make sure that you checked for the amount of added sugar.

4. Red beets

Nitric oxide is famous for its power of lowering blood pressure as well as opening your blood vessels. Fortunately, red beets own a rich amount of nitric oxide in their contents. Studies have shown that the amount of nitrates, which beetroot juice served have a lot of lower blood pressure’s elements.

Red beets are considered a top superfood for reducing blood pressure thanks to its amazing health benefits. You can either juice your beets or just simply cook then digest the root. It is known that beetroot is very tasty as added to stews as well as stir-fries  or when roasted. Or you can bake them with tasty chips. On the other hand, you need to be careful while processing beets, as beet juice can make your clothes and hands get stain.

5. Oatmeal

As we all know, oatmeal is a branch of cereals. It is designated with low fat, low-sodium and high-fiber in its content. Therefore, oatmeal is a superfood for lowering blood pressure. Moreover, people tend to have oatmeal for breakfast. Having oatmeal for breakfast is also a best way to boost your day.

Overnight soaked oats could be an alternate option for your morning routine. All you need to do is soak half cup of crushed oats mix with half cup of almond milk in small jar. Next morning, add berries, cinnamon and granola to your taste and stir them. You should be creative when it comes to cook meals for lowering your blood pressure.

6. Unsalted seeds

Unsalted seeds are good sources of magnesium, potassium and other minerals, all of which are known to lower blood pressure. Besides, seeds are crunchy and easy to digest. They also are healthy snacks when you are hungry in the afternoon. You can enjoy some sunflower, squash or pumpkin seeds as snacks daily depend on your taste.

7. Salmon and fish offers rich omega-3s

Almost all kind of fish is a tremendous level of good protein, especially salmon. It is famous for its excessive in omega-3 acids that can reduce inflammation, minimize the chance of suffering from high blood pressure as well as lower triglycerides. Amongst these source of fish , trout provided vitamin D. You may not know that foods give vitamin D, which can help with lowering blood pressure.

8. Olive oil

Olive oil is a perfect protocol for healthy fat containing blood pressure-lowering properties. Olive oil provides polyphenols that are known as inflammation fighting agents. They have the ability to reduce blood pressure.

Besides, olive oil is usually used in your daily meals. Therefore you consume this oil almost every day. It’s also a good option to dress your healthy salad with olive oil.